Privacy Policy

Effective Date: April 29, 2026; Last Updated: April 29, 2026

 

1. Introduction

Modern Kindred ("we," "us," or "our") operates the website modernkindredpets.com. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide to Us

When you place an order, contact us, or sign up for our newsletter, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely — we never store full card details)
  • Order history and preferences
  • Any messages or inquiries you send us

Information Collected Automatically

When you visit our website, we automatically collect certain information including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Device type (desktop, mobile, tablet)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions and customer service requests
  • Send marketing emails and promotions (only if you have opted in)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect or process your data as part of operating our store. Each is governed by their own privacy policy:

Shopify — Our e-commerce platform processes your order and payment data. See Shopify's Privacy Policy at shopify.com/legal/privacy.

Meta (Facebook & Instagram) — We use Meta's advertising pixel to measure the effectiveness of our ads and show relevant ads to people who have visited our site. Meta may collect browsing data in accordance with their Data Policy at facebook.com/privacy/policy.

Klaviyo — We use Klaviyo to manage our email marketing. When you sign up for our newsletter or place an order, your email address and purchase information may be shared with Klaviyo to send you transactional and marketing emails. You can unsubscribe at any time. See Klaviyo's Privacy Policy at klaviyo.com/legal/privacy.

Google Analytics — We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent on site, and traffic sources. Google may collect and process data in accordance with their Privacy Policy at policies.google.com/privacy.

TikTok — We use TikTok's pixel for advertising and analytics purposes. When you visit our website, TikTok may collect browsing data to help us measure ad performance and reach relevant audiences. See TikTok's Privacy Policy at tiktok.com/legal/privacy-policy.

Judge.me — We use Judge.me to collect and display product reviews. See their Privacy Policy at judge.me/privacy-policy.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential cookies — required for the website to function (shopping cart, checkout)
  • Analytics cookies — help us understand site traffic and behavior
  • Marketing cookies — used to show you relevant ads on other platforms

You can disable cookies in your browser settings, though some parts of our website may not function properly as a result.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following circumstances:

  • With service providers who help us operate our business (shipping carriers, payment processors) — only to the extent necessary to fulfill your order
  • When required by law, court order, or government authority
  • To protect the rights, property, or safety of Modern Kindred, our customers, or others

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a minimum of 7 years for tax and legal compliance purposes.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data, subject to certain legal exceptions
  • Opt out of marketing emails at any time by clicking "unsubscribe" in any email we send
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@modernkindredpets.com.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption (HTTPS) for all data transmission. Payment information is processed through Shopify's secure, PCI-compliant payment infrastructure — we never store your full credit card details.

While we take these precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Modern Kindred 📧 support@modernkindredpets.com 🌐 www.modernkindredpets.com

This Privacy Policy applies to all users of modernkindredpets.com and is governed by the laws of the State of New York, United States.